Returns & Refunds

Refund Policy:

At BellyCloudPillow, we strive to ensure your complete satisfaction with every order you place. We stand behind the quality of our products and are committed to providing excellent customer service. Here's what you need to know about our refund policy:

  1. Refund Eligibility:

    • Refunds are only available for orders in which there is a confirmed issue with the product(s) received. These issues may include:
      • Manufacturing defects
      • Incorrect items shipped
      • Damaged items upon receipt

  2. Notification of Issues:

    • If you encounter any of the above issues with your order, please notify us within 7 days of receiving your shipment. You can contact our customer support team at [customer support email or phone number] to report the problem.

  3. Return Authorization:

    • Before returning any items, you must obtain authorization from our customer support team. Unauthorized returns may not be accepted or processed for a refund.

  4. Return Process:

    • Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. Please ensure that the returned items are in their original condition, unused, and with all original packaging intact.

  5. Refund Processing:

    • Upon receiving and inspecting the returned item(s), we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.

  6. Non-Refundable Items:

    • Certain items may not be eligible for a refund, including:
      • Items returned without prior authorization
      • Items that show signs of use, damage, or alteration not caused by manufacturing defects
      • Customized or personalized items

  7. Shipping Costs:

    • Shipping costs incurred for returning the item(s) are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).

  8. Refund Disputes:

    • If you have any concerns or disputes regarding your refund, please contact our customer support team for assistance. We will work with you to resolve any issues in a timely and fair manner.

  9. Policy Updates:

    • We reserve the right to update our refund policy at any time without prior notice. Any changes to our refund policy will be reflected on this page.

If you have any questions or need further clarification regarding our refund policy, please don't hesitate to reach out to us. Thank you for choosing BellyCloudPillow.